Firmware updater for updating Western Digital My Book Duo, My Book for Mac, My Book, and My Passport Ultra Metal external drives WD Universal Firmware Updater (formerly WD Firmware Updater ) is a software package that provides a set of low-level instructions designed to control the performance. Aug 06, 2019 I disconnected my My Passport Ultra 1TB external drive incorrectly and the backup function no longer works. I am trying to erase My Passport and restore the original software, but having no success. Would like to be able to run automatic backups, but nothing seems to work after several different attempts. The User Manual refers to Knowledge Base ID 7, but that doesn’t seem to exist.
- Attach the WD My Passport hard drive to your Mac computer.
- Click the magnifying glass icon (Spotlight) and type Disk Utility. Select the Disk Utility program from the search result list.
- The Mac Disk Utility window appears.
- Make sure that the WD My Passport Ultra is selected on the left-hand side panel.
- Click the Erase tab. Select 'ExFAT' from the drop-down list. (Using this format lets you connect this WD drive to a Windows or Mac computer.)Click Erase.
- The 'Untitled' drive should appear on the desktop. If not, click the Finder icon on the dock, and the Untitled drive will be displayed in the 'Devices' section. Rename it and use it just like you would use a USB stick.
- If you need to use this WD My Passport drive on your Mac computer extensively, follow these steps.
- Go to Disk Utility and click the Erase tab. Choose the 'Mac OS' option from the 'Format' drop-down list. Click the Partition tab and click the + icon to partition the drive. Clicking it multiple times creates many partitions.
- Click on - to delete a partition. Click a partition and type the size of the partition in the 'Size' field to set the partition size manually. Type a partition name that you can understand easily. (For example, type photos for the partition where you want to store photos.)
- Set the format type as 'Mac OS(Journaled)' and then, click Apply Partition. Wait until the partition operation is completed. The partitions now appear on the desktop.
Read this article till the end to fix My Passport not opening on Mac or unable to copy or transfer date between them. Some users have recently reported that their My passport for Mac not showing up on Mac which is a very serious issue. What can be the reasons external hard drive not showing up on macOS Mojave? Is there is connectivity issues? Is hardware corrupted? System malfunctioning? For no reasons, the hard drive is not showing up then follow our guide to fixing My passport for Mac not showing up on Mac.
Primarily we have mentioned the steps that you need to go through so that if you lack one of them, then your hard drive will not visible in Mac. Moreover, if you are correctly doing as mentioned in the basic steps (Fix 1) then follow the next fix to get positive results.
we are happy to help you, submit this Form, if your solution is not covered in this article.
Tested MacOS and Macs
- MacOS Mojave, MacOS High Sierra, MacOS Sierra, MacOS EI Capitan, MacOS Yosemite
- MacBook Pro, MacBook Air, iMac, Mac Mini,
Certain priority check for this issues
Related Readings
- USB not working, Try another USB drive or Flash Drive
- USB access blocked or Disabled
- Hard Drive Cable damaged or Shorted
- Driver is incompatible
- Mac is affected with Virus: try Best Antivirus software for Mac
My Passport for Mac not showing up on Mac MacOS Mojave or Earlier
Fix 1: Check the basics
- Connect the hard drive to the Mac properly. Also, check the cable of drive and USB port of the Mac.
- Connect the hard drive to another computer and then check it is responding or not.
- Restart the Mac and then try to connect My passport to the Mac.
Is the problem is My passport is not showing up on desktop or finder? Then try below fix.
Fix 2: Show my passport for Mac or on desktop
It is also possible that you haven’t enabled Show external drive on desktop or Finder. In this case, first of all, check that option and enable it.
Step #1: Launch “Finder”.
Step #2: Click on “Preferences”.
Step #3: Select the “General” tab.
Step #4: Now, click on the “External Disks” beneath “Devices” or else click on “Show these items on the desktop”.
Step #5: From now onwards you can see the external drive on the desktop.
Fix 3: Check My Passport in Disk Utility
My Passport Ultra Backup Software
Still, if you are unable to find out the My Passport on the Finder or desktop, then we will look for the external drive from the Disk Utility.
My Passport Backup Windows 10
Step #1: Go to “Disk Utility” from the Spotlight.
Step #2: Click on the “Mount” button by right-clicking on the My Passport external hard drive on the left side of the screen.
Fix 4: Repair the My Passport
Fortunately, in Mac, we have First Aid to repair the external drives such as My Passport.
Step #1: From the “Disk Utility” click on the connected external drive.
Step #2: Now click on “First Aid” from the top of the screen.
Step #3: Finally select “Run” and start diagnosis.
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Backup On My Passport
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